Return Policy
Looking to return a product or exchange an item? We're here to help. Simply complete the form below from Link. If approved, you will receive an RMA (Return Merchandise Authorization) number along with return instructions. An RMA is required for all returns and must be written on the outside shipping carton.
PRODUCT RETURNS
- Returns must be packaged securely in an outer carton
- Do not write on the product packaging itself.
- Write only on the outer shipping carton.
- Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
- Returnable items must be received by BECABIEE within 30 days of the product being received by you the customer.(determined by UPS or DHL Tracking info)
- Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
- Original shipping cost and shipping insurance charges are non-refundable.
- Customer is responsible for shipping costs incurred to return products.
- Products can only be returned for a refund, store credit, or an exchange for the same item.
- Product cannot be exchanged for a different part number.
- Product has been installed and/or used
- Product has been damaged from an attempt to be installed and/or used
- Product is shipped back without original box, manual and/or parts Seal on electrical parts is broken
- Product serial number does not match that of which was original shipped to buyer
- Product is deemed not resell able by BECABIEE due to customers own actions in dealing with the product